Is this different than the listing photo or am I being picky?
By - jinglebell5000
So I decided to open a case. Immediately after doing so the seller changed tune and say they would pay up to $20 for shipping once the item is received and they want me to close the case. However, I have had an issue in the past where I was told I would receive a refund once a company got their item back, I sent it, and never heard from them again. Is it safer to leave the case open so there is a proper recording of the incident, or should I just send the item back as they say and close the case?
You NEED to leave the case open. They could be trying to scam you. If you close the case before the return is completed and you receive your refund, they can ignore you and never refund you and you won't be able to do anything about it. Once a case is closed, it can never be reopened.
A lot of scammy sellers try to take advantage of buyers by talking them into closing cases and then ghosting them.
They NEED to prepay for shipping as well. You'll have no way to enforce their promise to give you money for shipping later if you pay for it yourself.
Put in the case log that you are happy to return the item if they provide a prepaid shipping label. Alternatively, they can do a full refund with no return required. Say that you will not close the case without one of those resolutions.
And make sure all communication with the seller from now on is through the case log only! If Etsy has to step in, it will be easier if they can see all of it.
Good call on prepaid shipping; this will prevent them from saying I am requesting too much if it costs more than what they are saying theyre willing to pay. Thank you for this advice!
So now the seller is refusing to pay for a prepaid shipping label, or anything else until I mail the wig off to them first.
At this point, do I have to wait for Etsy to step in? I feel uncomfortable sending it without a prepaid label because I feel like they will try to argue that shipping was too much after the fact.
Yeah, you'll be able to escalate the case to Etsy at some point. It should tell you when that's an option if it's not yet. It may be quite a while before they get around to reviewing it. Like weeks. Just keep the case open until they step in no matter how long it takes. I would just let the seller know (in the case log) that since you can't work out a resolution, you'll be escalating the case and letting Etsy decide what to do.
Don't close the case. See it through. Once the case is closed you don't have any recourse
That’s up to you, but this seller may be doing it to other people who may be emotionally vulnerable. If you let it stay hush-hush they could be selling the same poor quality items to other people as well.
the fact that the return shipping address is in China when stated otherwise on the profile is a red flag
The colour difference looks like just a difference in lighting, to be honest. The photos of the item you received appear to be under normal daylight, while the listing photos are done with the brighter lighting used for photo shoots. You can tell because when the daylight hits your wig, there *are* visible highlights, they're just muted because daylight is less intense/bright than photography lighting. The listing photos have probably also had some processing done to enhance the brightness and contrast of the colours. This is pretty par for the course when buying anything online - the quality of the lighting used for the listing photos will be much higher than the daylight you get through a window.
That said, I agree with you on the other points, particularly on the hairline. You might be able to make the wig look as good as the photos with brushing and grooming, plucking the hairline, and probably redoing the curls... but you shouldn't have to. Well, some mild brushing is reasonable - can't expect a wig that's just been shipped halfway around the world to look as well-groomed as something that's been done up nicely for a photoshoot! But there does appear to be a genuine difference in quality of the item overall, which I guess is not surprising since it came from China. They've used photos of a nice wig, but you received a cheaper knock-off. How much did it cost?
I paid $280. I have received better human hair wigs for less money. My main concern is the hairline honestly and overall thinness, treating a hairline is time consuming and the nice hairline was the main reason I bought the wig. That, and the USA address.
Looks pretty different than the photo to me... even if you style it, the colour’s way off. was it expensive?
Yeaaaaaah almost $300....
Oof. Yeah in that case I don’t think you’re being too picky. That’s a lot of money.